Question 1

How quickly can you fix my sensor issues?

Accepted Answer

In most cases, we can resolve garage door sensor issues within one service visit—often in under an hour. Our technicians arrive with fully-stocked vehicles containing replacement sensors, wiring, and diagnostic equipment for all major brands. Common sensor problems like misalignment, dirty lenses, or failed photo-eyes are typically quick fixes. More complex issues involving wiring or control boards may take longer, but we'll always give you a clear estimate before starting work. For emergencies, remember we offer 2-hour response guarantee, even for sensor issues that leave your door stuck open.

Question 2

What causes sensor issues in garage doors?

Accepted Answer

Garage door sensors can malfunction for several reasons. The most common cause is misalignment—even a slight bump can knock sensors out of position. Dirt, spider webs, or debris blocking the lens is another frequent culprit, easily fixed with a soft cloth. Wiring issues from age, rodent damage, or moisture are more serious but still repairable. Sun interference can cause false readings, especially in the afternoon when direct sunlight hits the sensors. Finally, sensor failure from age or power surges may require replacement. Our technicians can quickly diagnose the specific cause and recommend the most cost-effective solution. We always try simple fixes first before recommending component replacement.

Question 3

Do you offer financing for new contemporary door installations?

Accepted Answer

Yes! We understand that a new garage door is a significant investment in your home. We offer several financing options to make premium installations accessible. We work with multiple lending partners to provide competitive rates and flexible payment terms. Many customers qualify for 0% interest promotions on qualifying installations. During your free in-home estimate, we'll discuss all available options and help you find a payment plan that fits your budget. The good news: a new energy-efficient garage door often pays for itself through reduced heating and cooling costs, and can increase your home's value by up to 4% according to Remodeling Magazine.

Question 4

What's included in your maintenance service?

Accepted Answer

Our comprehensive 25-point maintenance inspection covers every aspect of your garage door system. We inspect and lubricate all moving parts including springs, rollers, hinges, and tracks. We test and calibrate the safety reversal system and photo-eye sensors. We check door balance—an unbalanced door strains the opener and shortens its lifespan. We examine all hardware for wear, tighten connections, and inspect weather seals. You'll receive a detailed written report with photos documenting any issues and recommendations. Regular maintenance typically extends your door's lifespan by 5-10 years and prevents 90% of emergency repairs.

Question 5

Are your technicians certified and insured?

Accepted Answer

Absolutely. All Garage Door Southborough technicians are fully licensed, bonded, and insured. We carry comprehensive liability and workers' compensation insurance, protecting you and your property. Our technicians are certified by the International Door Association (IDEA) and receive ongoing training from major manufacturers including LiftMaster, Chamberlain, and Clopay. We conduct background checks on all employees because we understand you're inviting us into your home. When our technician arrives, feel free to ask for identification—we're proud of our professional team.

Question 6

Do you charge extra for emergency or weekend service?

Accepted Answer

No. Unlike many competitors, we do not charge premium rates for nights, weekends, or holidays. When your garage door breaks at 11 PM on a Saturday, the last thing you need is worry about inflated bills. Our straightforward pricing means you pay the same fair rate whether we arrive at 2 PM on Tuesday or 2 AM on Sunday. This policy reflects our commitment to being there when you need us most—not just when it's convenient for us.

Question 7

How long does a typical garage door installation take?

Accepted Answer

A standard single-door installation typically takes 3-4 hours, while a double-door installation takes 4-6 hours. This includes removal and disposal of your old door, installation of the new door and opener, programming of remotes and keypads, and thorough testing of all safety features. Complex installations—such as those requiring new framing or electrical work—may take longer. We'll provide a time estimate during your free in-home consultation. We always aim to complete installations in one visit, leaving you with a fully functioning, beautiful new garage door by the end of the day.

Question 8

What warranty do you offer on repairs and installations?

Accepted Answer

We provide a 3-Year warranty on all labor and most parts. This covers any defects in workmanship and component failures under normal use. Manufacturer warranties on doors and openers often extend beyond our labor warranty—we'll explain all coverage during your service. Our warranty is hassle-free: if something goes wrong, just call us and we'll make it right. We've been serving Southborough for 12+ years because we stand behind our work, period.

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